Approval flow
By default, new signups are placed in a pending queue and must be approved by an admin before they can access the lounge. You can review pending members from the Members area in your lounge admin: approve them, reject them, or request more information. If you prefer open access, you can disable approval under Settings → Features.
Member roles
Every member is either a standard Member or an Admin. Admins can approve members, manage settings, post announcements, and use the lounge admin tools. Standard members can read and post in discussions, RSVP to events, view the member directory, and manage their own profile.
Membership tiers
Tiers such as Full, Associate, Student, or Honorary are defined under Settings → Membership. Each member is assigned a tier at signup or by an admin. Tiers control annual dues amounts, and Growth and Pro clubs can also add trial periods for specific membership levels.
Editing member profiles
Admins can edit any member's profile from the Members area in the lounge admin. Update their tier, contact details, custom field values, or membership status there. Members can also edit their own profile at any time.
Suspending or removing members
To remove a member, find them in the Members list and use the Remove option. Removed members lose access immediately. Their profile data is retained for 30 days in case of error, then permanently deleted. You can also suspend a member (blocking access without deleting their record) if you need to investigate before making a final decision.
Lapsed members
If dues collection is enabled and a member's payment fails after retries, their status is automatically set to lapsed. Lapsed members can still log in and update their payment method, but cannot access member-only content until their dues are current. Admins can manually override this.